Refund and Returns Policy

Thank you for choosing MRYPRINT.Store. We appreciate your trust in our digital products and aim to provide high-quality, ready-to-use printables for personal, educational, and professional needs. Please read this Refund & Returns Policy carefully before making a purchase, as it explains your rights and responsibilities regarding digital downloads.

1. No Refunds on Digital Products

All items sold on MRYPRINT.Store are digital products delivered electronically via download links or email.
Because digital files cannot be “returned” in the traditional sense, we do not offer refunds once:

A product has been downloaded
Access to the file has been granted
The download link has been delivered

After a file is accessed, it is considered used, and therefore non-refundable.

This policy aligns with standard digital-goods industry practices.

**2. When a Refund May Be Considered**

Although refunds are not typically offered, we may consider a refund in the following rare situations:

A. File Corruption or Technical Issues

If the purchased file is corrupted, damaged, or cannot be opened, and our support team is unable to repair or replace the file within 3 business days, a refund may be issued.

B. Duplicate Purchases

If you accidentally purchase the same item more than once, we can refund the duplicate order.

C. Download Issues

If a technical issue on our end prevents access to the file for more than 72 hours, and troubleshooting does not resolve the issue, a refund may be approved.

3. Situations Where Refunds Cannot Be Issued

Refunds will not be provided for the following:

Change of mind after purchase
Incorrect selection of a product
Lack of understanding of how digital files work
Incompatibility with your device, app, or software
Failure to download or save files before they expire
Requests made after the allowed timeframe

Please read all product descriptions, preview images, and details carefully before purchasing.

4. How to Request a Refund

If you believe you are eligible for a refund under Section 2, please contact us within 48 hours of purchase with the following details:

Order ID
Date of purchase
Product name
A clear explanation of the issue
Proof or screenshots (if applicable)

Send your request to:
📧 mariyakhanari@gmail.com

Our team will review your request and respond within 1–3 business days.

5. Replacements & File Re-Delivery

If you experience issues downloading or accessing your file:

We can resend the download link
We can provide an alternate file format (if available)
We can send the file manually via email (if necessary)

Replacements are free of charge for all valid purchases.

6. Updates, Support & Customization

Some digital products may include free updates, as stated on the product page.
Basic support is available for download or access issues.
Support does not include:
- Custom modifications
- Personalized adjustments
- Editing or redesigning templates
- Fixing conflicts with third-party apps, devices, or software

7. Acceptance of This Policy

By purchasing from MRYPRINT.Store, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy. If you have any questions, we encourage you to contact us before completing your purchase.